IVR is a technology for delivering automated, phone-based outbound communications. Calls can range from personalized, event-triggered notifications and two-way interactions to broadcast messages to hundreds or even thousands of customers. Outbound Interactive Voice Response  can use static or speech-enabled messages, transfer to agents, and record caller’s voice.

IVR solutions have traditionally used pre-recorded voice prompts and touch-tone keypads for providing information and gathering responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

You host Virtual Number as your personal reception in a cloud telephony environment. In this you get a personal telephone number where your customers can call 24×7. The system greets customers calling to your number with a message customized specially for you and allows them to select Channels (Simultaneous Incoming calls) set by you to speak with the concerned person, leave a voicemail, or send a fax to you!

Virtual Receptionist is a cloud-based EPABX system for small businesses that offers intelligent call routing and management with a low-cost virtual phone operator for streamlined communication.

IVR 1: 4 calls connect simultaneously, with one always on hold until another disconnects. Example: 2 customers contact Sales, 1 Billing, and 1 Support. IVR 1 for larger setups, 2-10 member teams anticipating more calls.

IVR 2: A point of time can only connect 1 call.